The goal of all ATS service agreements is to ensure your facility equipment runs as efficiently as possible — for as long as possible.
One of the most cost-effective investments you can make for your facility is a service agreement that keeps your building systems up-to-date and running as efficiently as possible. A support agreement with ATS keeps your facility systems working at peak effectiveness through an array of services designed to meet the needs of your staff and facility.
ATS can partner with your company and provide a comprehensive service plan to proactively manage your facility systems. Service Agreements afford customers discounted hourly rates for technician work, discounts on material and priority response times.
Regular visits from an ATS technician can help head off emergency calls before they happen. Computer performance, network speed, and sensor calibration are just a few of the items that can benefit from regular service attention.
Over time, the performance of critical devices can degrade. ATS can individually activate and verify critical system components, and document their performance. “Hands-on” inspection of these devices in action is the only way to ensure the most efficient and secure environment.
The stored electronic information (programming, etc.) in your system represents a large part of your investment. ATS will back-up your entire database on a regular basis to ensure that it is always complete and up-to-date. We will maintain a site copy at your facility as well as keeping a protected copy in our office.
Manufacturers periodically release software and chip updates that provide added features or speed to your system. ATS will provide these upgrades as they become available, always keeping your system current.
Training can come in two main formats: Factory training at the manufacturer’s Headquarters, and on-site training at your schedule. ATS can sponsor your employees at the factory for 1-2 week classes or alternatively, set up smaller blocks of training at your site, on your schedule.
Never pay for another failed device. ATS can warranty any and all parts associated with your facility system, including computers and other manufacturer’s equipment. This will allow you to budget for equipment failures, and not be caught off guard.